Shipping & Returns
SHIPPING POLICIES
You will be able to see all available shipping methods at the checkout.
Most orders received weekdays will ship within 2-3 business days (or sooner).
We do not ship on Saturday and Sunday or Federal Holidays.
If you need Saturday delivery please contact customer service lineageneedles@gmail.com
DOMESTIC ORDERS
We offer shipping via UPS. Shipping options listed at checkout.
We offer free shipping for orders over $299 within the contiguous 48 states.
Note: UPS can not deliver to PO Boxes.
RETURNS POLICY
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If your items were damaged in shipping, please email lineageneedles@gmail.com photographs of the damaged products and contents of the boxes (not just the packaging). We will replace the items (if possible) and pursue a claim on our end.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*needles & tubes are non returnable/refundable
SHIPPING POLICIES
You will be able to see all available shipping methods at the checkout.
Most orders received weekdays will ship within 2-3 business days (or sooner).
We do not ship on Saturday and Sunday or Federal Holidays.
If you need Saturday delivery please contact customer service lineageneedles@gmail.com
DOMESTIC ORDERS
We offer shipping via UPS. Shipping options listed at checkout.
We offer free shipping for orders over $299 within the contiguous 48 states.
Note: UPS can not deliver to PO Boxes.
RETURNS POLICY
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If your items were damaged in shipping, please email lineageneedles@gmail.com photographs of the damaged products and contents of the boxes (not just the packaging). We will replace the items (if possible) and pursue a claim on our end.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*needles & tubes are non returnable/refundable