Refund policy
Returns
We accept returns on unopened, sealed products within 30 days of delivery. Because our needles, cartridges and tubes are sterile, single-use items, we can't take back any box or blister that has been opened or had its seal broken.
To start a return, email us at lineageneedles@gmail.com with your order number and the items you'd like to return. We'll confirm the return and send you instructions. Items sent back without an approved return request can't be accepted.
Returns should be sent to:
Lineage Needle Co.
2601 Maury Street, Building 24
Richmond, VA 23224
United States
Return shipping is paid by the customer unless the return is because of our mistake (a wrong, damaged or defective item). We recommend a trackable shipping method.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it. Original shipping charges aren't refundable unless the return is because of our error.
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a refund at no cost to you, including return shipping.
Non-returnable items
These can't be returned:
- Opened needles, cartridges, tubes or any item with a broken seal
- Gift cards
- Final-sale or clearance items marked as such
Exchanges
The fastest way to get a different size or configuration is to return the unopened item and place a new order for the one you want.
European Union 14-day cooling-off period
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason. Items must be unopened and in their original sealed packaging, and you'll need proof of purchase.
Questions? Email lineageneedles@gmail.com.